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FAQs
You can still add or remove an item while your order is still on hold.
Unfortunately, your order cannot be cancelled but it won't be processed until we received the payment for your order.
Send us an e-mail at vidacustomerservice@gmail.com regarding the changes on your shipping address and indicate your order number.

To know about the status of your order, you can log on to My Account for the information.


You will also l receive your tracking no. via e-mail or sms messaging.

For Metro Manila shipments, item will arrive within 1 to 2 business days once we received your proof of payment.


For provincial shipments, item will arrive within 3 to 5 business days once we received your proof of payment.


For international shipments, item will arrive within 7 to 15 business days once we received your proof of payment.

We accept the following payment methods:


Online payment

PayPal, Bancnet, Visa, MasterCard


Direct bank transfer

Banco De Oro Unibank (BDO) Congressional Avenue Branch, Quezon City, Philippines
Account name : Vida Nutriscience Inc. Savings Account # 426 0158 52
Swift Code: BNORPHMM


Remittances

Cebuana, Western Union, Palawan Express, MLhuiller, LBC

FREE SHIPPING only available within the Territory of the Philippines with a minimum order of Php450 worth of Purchase (NOTE: MYSLIM RTD/LIQUID CANNOT BE SHIPPED TO VISAYAS AND MINDANAO)
Yes we do ship to most of the Countries. Visit http://new.xend.com.ph/rates/ to know more about the available countries.

All orders shipped to Philippine delivery addresses may be shipped via Xend or LBC.

International orders may shipped via EMS, DHL, Fedex.

To know about the shipping rates, click the option "calculate shipping" while you place your order.